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MALLERY HALL POLICIES

 


Introduction

 

This web site ("Web Site") is operated by Mallery Hall LLC. This privacy policy only covers information collected at this Web Site, and does not cover any information collected offline by Mallery Hall LLC (unless specifically stated).

Security

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. You may purchase online merchandise by calling toll-free 1-877-205-0381 – M-F 9-5pm est.

We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

This Privacy Policy was last updated on August 15, 2007.

The Information We Collect

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features. We receive and store any personally identifiable information you enter on the Web Site. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.

When you register with us as an online customer, we may ask for additional information, such as your favorite designers. If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use the Information We Collect

We use the information we collect for various purposes, including:

  • to complete your purchase transactions;
  • to provide the services you request;
  • to send you our e-photo albums and other offerings by mail;
  • to keep you informed about the status of your orders;
  • to identify your product and service preferences, so we can notify you of new or additional;
  • products, services, and promotions that might be of interest to you;
  • to notify you of product recalls or provide other information concerning products you have purchased; and to improve our merchandise selections, customer service, and overall shopping experience.

Others With Whom We Share Your Information

Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis;(d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

Your Choices Regarding Use of the Information We Collect

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at Mallery Hall .com and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

  • Write to: Mallery Hall Customer Relations at 4132 Atlanta Hwy suite 110, Loganville, Ga. 30052
  • or call toll-free at 1.877-205-0381

If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

  • "NO MAIL OFFERS" (if you don't want to receive offers by mail);
  • "NO PHONE OFFERS" (if you don't want to receive offers by phone); or "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

 

Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

 

Please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Mallery Hall entities or affiliates.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Mallery Hall Customer Relations, at 4132 Atlanta Hwy suite 110, Loganville, Ga. 30052. Please allow 30 days for a response.

Cookies and How We Use Them

A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to Mallery Hall.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.

Children's Privacy

Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent. Our online sweepstakes are restricted to entrants who are at least 18 years old.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Links to Other Sites

While visiting Mallery Hall.com. you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Mallery Hall privacy policy. Make sure you understand any Web site's privacy policies before providing personal information.

Online Account Registration

To make online shopping faster and easier, you may register with Mallery Hall.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

E-mails

You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Mallery Hall you can click on the unsubscribe link and hit send at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

A General Statement About Our Products

The majority of our products are designed and manufactured as antique reproductions and are made of solid wood constructions. Using traditional construction techniques, including pegged mortise and tendon joints, dovetailing, parquetry and hand carving. We offer a more high quality furniture at affordable prices. Each piece is carefully finished to create the patina of fine antiques with fittings appropriate to its style and period. Primary wood species include Mahogany, Oak, Pine, Teak, Alder, Rubber wood, and Birch. Some of our finishes maintain a certain distressed and antiquated look. As such, slight variations in dimension or finish can be expected. Solid wood furniture is affected by humidity and atmospheric pressures, so it continually responds to its environment. Some splitting, cracking, warping, or other movement of wood components may occur. Our Authentic Leather furniture is a natural product. There may be slight color variations, branding, etc. All of these factors are part of achieving the authentic nature and emotional appeal of these products. Mallery Hall reserves the right to repair any defects that may be caused from shipping or environmental changes. All container items from India, China, Mexico, Peru & others are treated with insecticide before being placed in containers. It may be necessary to re-treat authentic wood pieces. Mallery Hall reserves the right to do so. Please be aware with authentic wood pieces that this could be a problem, but we are here to assist the customer in treating your items and advising the customer when necessary. Items are not returnable due to these natural occurrences, so please be aware of this before you purchase. Leather furniture needs to be kept out of direct sunlight and away from heating vents to retain its beauty. Direct sunlight and the heat will break down the natural oils in the leather, making it more likely to crack. For longevity and to keep your furniture looking its best, its important to have regular care and cleaning.

Mallery Hall Imagery Disclaimer

Mallery Hall LLC is an independent reseller of wholesale furniture purchased from reputable manufacturers and importers. All imagery on the Mallery Hall website is obtained by permission from our vendors, or reproduced by Mallery Hall employees and is our sole property. Mallery Hall LLC will not be held liable for issues re; furniture design styles. If a manufacturer sees an image displayed on our site that they feel is a copy or an infringement of their original design, please notify Mallery Hall LLC. We will then refer you to our vendor. Mallery Hall LLC will not take part in litigation regarding copyright infringements. If we are notified by the vendors with documentation warranting true infringement, Mallery Hall LLC will be happy to remove the imagery. Mallery Hall reserves the right to create if feasible custom furniture from any picture our Customers send to us or if a product is not available and the product can be reproduced by Mallery Hall LLC, and/or its subsidiaries

Color variations & product images

We know how hard it is to shop from an online image. Wherever possible, we have included links to large high-resolution photographs of our products. They may take a few seconds to load, but you will see the quality of the items we sell. To utilize this feature, maximize the browser window that pops up when enlarging a product image. Mallery Hall will not be held liable for the return of items that customers are attempting to match -please request samples & ask for assistance.

We make every effort to provide accurate pictures of our products, but computer monitor settings and lighting affect the images that are displayed. We cannot guarantee that the image displayed on your monitor will precisely match the color of the actual product. If you have questions about the color of a product, please contact us prior to placing your order. If there are any questions-or if you are trying to match existing furniture please request fabric, leather or wood samples. (These are available on some items) Returns due to color are subject to our standard return policy -- shipping charges will not be refunded.

The majority of our products are designed and manufactured as antique reproductions and are made of solid wood constructions. Using traditional construction techniques, including pegged mortise and tendon joints, dovetailing, parquetry and hand carving. We offer a more high quality furniture at affordable prices. Each piece is carefully finished to create the patina of fine antiques with fittings appropriate to its style and period. Primary wood species include Mahogany, Oak, Pine, Teak, Alder, Rubber wood, and Birch. Some of our finishes maintain a certain distressed and antiquated look. As such, slight variations in dimension or finish can be expected. Solid wood furniture is affected by humidity and atmospheric pressures, so it continually responds to its environment. Some splitting, cracking, warping, or other movement of wood components may occur.

Our Authentic Leather furniture is a natural product. There may be slight color variations, branding, etc. All of these factors are non-structural and are part of achieving the authentic nature and emotional appeal of these products. Leather furniture needs to be kept out of direct sunlight and away from heating vents to retain its beauty. Direct sunlight and the heat will break down the natural oils in the leather, making it more likely to crack. To last long and look good your furniture will require regular care and cleaning.

Any Questions?

We'll be happy to provide additional information or answer any questions.

  • Please call toll-free 1.877-205-0381
  • or Write: Mallery Hall Customer Relations, 4132 Atlanta Hwy Suite 110, Loganville, Ga. 30052

Macintosh Users

Macintosh users must have Internet Explorer version 5.0 or greater to place an order at Mallery Hall.com. Earlier versions of Internet Explorer prevent Mac users from viewing secure pages in the checkout process. Mallery Hall.com cannot remedy this situation without compromising the high level of security we provide for online transactions.

To download the latest version of Internet Explorer at no charge, click here.

Protecting Your Information

As part of our ongoing commitment to ensure that your shopping experience with MalleryHall.com is protected, MalleryHall.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Sales Tax

Sales tax is automatically applied to your MalleryHall.com order in accordance with individual state regulations if your shipping address is in GA. Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in GA.

Advisory on large orders

To provide the best possible service to all our customers, we reserve the right to limit order quantities. To place a large order for corporate giving, please call 1-877-205-0381.

Order Status

Orders are placed immediately, once your payment is received and cleared. Item(s) may be in stock when you initially request the merchandise. However, depending on the payment method you choose or per your request to delay the processing of that payment, item(s) cannot be guaranteed to still be in stock. Item(s) not in stock once payment is secured will be placed on back order and customer will be notified when merchandise is in stock and ready for shipment. Any discontinued item(s) will be automatically refunded. Please see policies regarding back orders and custom or special orders.

Shipping Fees & Handling Policies

Free shipping is considered "to the curb" and may include garage delivery or first floor delivery depending on the carrier but cannot be guaranteed. Please note to contact us regarding any "Specialty Services"fees which include Room of Choice, Set Up, Remove Debri, or Installation as these services will incur additional charges.

Shipping and delivery days are Monday - Friday with the exception of applicable holidays. We receive great shipping rates and we try to pass these savings on to you with most items shipping free to your home or special offers are given on shipping!!! Shipping Sur-charges will apply to Northern and Northwestern states. Insurance is included to replace any damaged pieces that have proper documentation. Please notify us before sending payment for stock questions and with your zip-code to receive accurate freight quotes. Please note that is you are ordering three or more pieces that carry a freight surcharge we can make an allowance to reduce the freight surcharge as long as all pieces are going to the same destination. Currently we ship only to locations in the Continental United States. For shipping outside the US, please inquire. International rates apply.

Your purchased items are insured and on our freight van-lines for delivery. You will receive an Advanced Shipment Notification once your items ship. Please wait a few days for the system to update before calling customer service. You will be contacted by the delivery provider for delivery appointment. You can also call 1-877-205-0381 to speak with someone regarding appropriate day for delivery. Mallery Hall LLC will not be held responsible for storage or redelivery fees if you refuse your item for any reason. We require payment of all such fees before items can be redelivered.

Mallery Hall LLC and its affiliates are not liable for any furniture damages when customer uses their own contracted Freight Carrier. All items are inspected prior to leaving manufacturers and are in excellent and new condition. It is customer’s responsibility to track freight, insure condition of freight, and filing any necessary claims. Mallery Hall may request extra service’s for your order to see that your extra fragile items get to you safely (for instance blanket furniture mover) this additional cost will be the customer’s responsibility so if you have any questions re; pricing online-please contact us before purchasing, as there may be an additional charge. Mallery Hall reserves the right to cancel any transaction if terms are not agreeable

Damage Policy

MALLERY HALL LLC guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, and come in original packaging from our vendors. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. Mallery Hall LLC will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery.

A. Manufacturer Defect
If a manufacturer defect is found, Mallery Hall LLC requires written notification within 48hrs. We will make every attempt to submit the necessary information to the manufacturer for you to receive a repair, or replacement according to the manufacturer’s recommendation and warranty. MALLERY HALL LLC will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. MALLERY HALL LLC reserves the right to repair any defects or damages.

B. Shipping Damages


Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying MALLERY HALL LLC within 48 hours. Please call us at 877-205-0381 or email sales@malleryhall.com. Please inspect your delivery promptly and carefully. All damage or other problems must be noted in writing on the bill of lading before signing. Beware of allowing Delivery Carrier to Write "Subject To Inspection" this will not hold up in the claims process. Be specific about each item and document the damage on the delivery receipt. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify MALLERY HALL LLC within 48 hours of the delivery of any damage. Refunds/returns, or replacing and item relating to damage will only be issued/accepted as a result of our inability to repair an item to like new condition.  Please note the claim or repair process can take up to 45-60 days. Damaged items must be kept until the claims process is completed. Mallery Hall LLC will not be responsible for unpaid claims due to customer disposal of said items. Mallery Hall LLC will not be responsible for claims not paid due to poor documentation of damages on delivery. No Refunds or Replacements will be issued if customers do not follow said Policies that they have agreed to.

C. Damages During Home Delivery
Mallery Hall LLC or its affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries. Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. Mallery Hall requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of Mallery Hall, LLC. If damages occur caused by the 3rd party delivery company, Mallery Hall, LLC, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability. Also any damages have to be noted on the proof of delivery at the time of delivery. If no damages are documented on the POD, and damages are reported later, Mallery Hall cannot be responsible for these damages.

Cancellation Policy

Your order is immediately placed with the manufacturer and scheduled for production. We require a written statement cancelling you order within three days from receipt of payment. If your order is not cancelled prior to shipping, you will be responsible for all round trip shipping charges. After 3 Days a 20% restocking fee will be assessed to all cancelled orders. Custom orders cannot be cancelled after they have been placed into production. If your order is cancelled prior to production, you will forfeit your deposit.

Payments Accepted

We accept all forms of payment. However, we reserve the right to require a check on custom orders, reduced items, special sales, and any other special circumstances that we deem appropriate. 50% is due on all custom orders carrying a lead time. Full amount is due on in stock items.

Returns & Refund policy

You must contact us for authorization prior to returning any piece. There will be a restocking fee of 20% on all returned items that were already shipped and have left our warehouse. We do not accept returns on our Custom Items, Reduced Items & Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. Refunds will be completed within 20-40 days depending on claim or shipping situation, and returned items are received back in our warehouse. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. Customer is to inspect all custom items upon arrival before signing off on the proof of delivery. Mallery Hall LLC will not be held liable for items accepted by the customer at the time of delivery. No refunds or pickups will be made after custom items are delivered and accepted. No refunds will be issued on items returned due to customers not confirming sizes, or because of freight damage. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to the customer for claim processing. If furniture items have minor repairable manufacturer or shipping damages, but are refused after shipment by the customer, customer will encounter restocking and shipping fees. Non Custom Large furniture items may be returned only if damaged, and the damages were documented, so please be sure before you purchase that you are purchasing what you desire. Additionally, you will be responsible for all legal fees, costs, and expenses incurred by Mallery Hall in connection with this transaction. You agree that venue and jurisdiction for resolution of any dispute shall be Walton County, Georgia.

Custom and Back order Policy

Although we try to keep every product in stock, occasionally some items will be back ordered. Custom ordered items are considered back ordered due to production, for 8 – 20 weeks depending on the vendor, and sometimes longer depending on extenuating circumstances that may occur beyond our control. Sometimes delays may occur that extends the delivery time over 20 weeks. Rarely this is the case, but please be patient, as these are custom items and some of our items are manufactured overseas. Refunds are not issued on custom pieces. If there is a problem with your custom pieces and they're are manufacturere defects upon delivery, Mallery Hall reserves the right to repair and or replace these items for you. Please note this and be aware of this policy as we cannot give refunds on any custom items, but will do everything in our power to make it right for you, even if it means to replace the item. If you are trying to match a finish or require exactness on the finish, please request a wood sample, and or send us a wood sample that we can match, and a new wood sample will be sent for your approval. Mallery Hall can not be responsible for custom items ordered and refused due to finish if this protocol is not followed. We require half down on all custom orders. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full. We require that the final transaction be completed and the final balance paid within 10 days of notification or storage fees will apply. All custom items, especially imported items are re-weighed at the first USA dock. Weight changes may occur-especially if items are crated. This can cause higher freight quotes on exported items.  Again,..  Please be aware of these policies regarding delays, shipping charges, and refunds on custom items before signing your invoice. Please see our return and cancellation policy for other questions on custom orders.

Warranty Information

Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. The manufacturer's warranty begins when the merchandise is delivered. MALLERY HALL LLC provides no warranties either expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. MALLERY HALL LLC shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process. All available warranty for products sold on this Web site may be obtained free by sending a specific written request to:

Customer Relations
4132 Atlanta Hwy Suite 110
Loganville, Ga. 30052

 

 

 

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