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Q & A



Questions & Answers

Q: How do I check the status of my order?
  • If registered with Mallery Hall, your order status can be checked by logging to your account.
  • Additionally, all US customers will receive an automated email notification to inform you about your order's status.
  • To make changes to an order, please contact Customer Satisfaction Monday through Friday, 9:00 am to 5:00 pm Eastern Standard Time, at 1-877-205-0381.
  • Please have your order number available to expedite our helping you.
Q: Are Your Products covered By Warranty?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty. Click Here to see our full policy pages or email us at sales@malleryhall.com.

Q: Can I ship to an address other than my own?

Yes! As a registered buyer, you may add several different shipping addresses which will be stored for you for future purchases.

  • We are happy to ship gifts to family and friends and do so regularly.
  • In addition you may add a gift message that will be included in the package.
  • The packing slip included in the box does not display pricing.

Q: What are your shipping procedures?

Your purchased items are insured and on our freight van-lines for delivery. You will receive an Advanced Shipment -Notification once your items ship. Please wait a few days for the system to update before calling customer service. You will be contacted by the delivery provider for delivery appointment. You can also call 1-877-205-0381 to speak with someone re: appropriate day for delivery.

Q: What is your return policy?

Undamaged furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. You must contact us for authorization prior to returning any piece. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. No refunds will be issued on items returned that are damaged. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to you (the shipper) for claim processing. Large furniture items may be returned only if damaged, and damages were documented, so please be sure before you purchase that you are purchasing what you desire.

Please note* Mallery Hall LLC or it affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries.

Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. Mallery Hall requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of Mallery Hall, LLC. If damages occur caused by the 3rd party delivery company, Mallery Hall, LLC, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability.

Q: How do I Cancel An Order?

Your order is immediately placed with the manufacturer and scheduled for production. We require a written statement cancelling you order within three days from receipt of payment. If your order is not cancelled prior to shipping, you will be responsible for all round trip shipping charges. After 3 Days a 20% restocking fee will be assessed to all cancelled orders. Custom orders cannot be cancelled after they have been placed into production. If your order is cancelled prior to production, A 10% cancellation fee will apply.

Q: What happens if items arrive damaged?

Our fine furniture pieces are packaged very securely to minimize the possibility of damage. Occasionally, however, a piece may be damaged in shipment. If this happens, a claim must be made promptly. Immediately upon delivery, please inspect the carton and note any damage to the exterior carton on the delivery slip the driver will ask you to sign. Documentation on this paperwork is crucial to the success of the claim . If this procedure is not followed-damages are not covered. Please also notify us immediately of damage at 1-877-205-0381. If items are damaged they will be replaced for you. Damage refunds usually take no more than 30-45 days.

Q. If an item needs to be repaired, how good will it look?

When a repair is done, you will never know it was repaired!! The professional furniture repair technicians we use are more than simple repairmen, they specialize in antique reproduction repair and are more like artist. We are very confident in their ability!

Q: Are you affiliated with any other companies or design centers?

Yes, We work with other Designers, Seamstresses, Upholsterers, & Builders in the Atlanta Metro area supplying items and in helping to furnish Model Homes, and other residential or commercial projects.



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