Our Policies
Product Images
We know how hard it is to shop from an online image. Wherever possible, we have included links to large, high-resolution photographs of our products. Mallery Hall will not be held liable for items that customers are attempting to match. If trying to match leather or wood items, please ask for samples.
Customer-Contributed Images
We sometimes use images provided to us by our customers, if you see an image in question or wish removal of a certain image, please send an email to customerservice@malleryhall.com to request removal, and we will promptly remove the image.
Color Accuracy
We make every effort to provide accurate pictures of our products, but computer monitor settings and lighting affect the images that are displayed. We cannot guarantee that the image displayed on your monitor will precisely match the color of the actual product. If you have questions about the color of a product, please contact us before placing your order. If there are any questions or if you are trying to match existing furniture, please request fabric, leather, or wood samples. (these are available on some items) Returns due to color are subject to our standard return policy — shipping charges will not be refunded
Custom and Back-order Policy
Although we try to keep every product in stock, frequently some items will be back ordered. Custom ordered items are considered back ordered due to production, for 8 – 24 weeks depending on the vendor. Sometimes delays may occur that extends the delivery time over 24 weeks. Final delivery schedules are impossible to know until your items reach the states, and until items are on a boat we do not have accurate US delivery times. Dates and times given are estimates only. We cannot guarantee delivery times. Please know this before you order. So far everyone has received their items but some had to wait longer. This is beyond our control. We ask your understanding as these are custom items and some of our items are manufactured overseas, require hand turning and carving and other special circumstances in finishing. Refunds are not issued on custom pieces. We require half down on all custom orders paid by check, money order, bank wire or Venmo. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full. We require that the final transaction be completed, and the final balance paid within 10 days of notification or storage fees will apply. Please see our return and cancellation policy for other questions on custom orders. Please remember, these items were specifically made for you and to your specifications. Any unpaid custom items will require forfeiting your deposit and re-sold in order to pay our expenses.
Damages Policy
MALLERY HALL guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, and come in original packaging from our vendors, or packaged by our custom shops. Some items are “blanket wrapped”. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. Mallery Hall will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery. It is very important to inspect your items upon delivery which takes time and energy to do it properly before signing your proof of delivery document from the driver. If any damages are found after signing the POD, it’s hard to get insurance claims paid on covered items due to poor documentation. The POD is a legal document, and if signed free and clear with no damages documented, it puts your insurance coverage on low priority if you find damages later.
Manufacturer Defect
If a manufacturer defect is found, Mallery Hall requires written notification within 48hrs. We will make every attempt to submit the necessary information to the manufacturer for you to receive a repair, or replacement according to the manufacturer’s recommendation and warranty. MALLERY HALL will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. MALLERY HALL reserves the right to repair any defects or damages.
Shipping Damage
Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying MALLERY HALL within 48 hours. Please call us at 1-404-474-4331 or email sales@malleryhall.com. Please inspect your delivery promptly and carefully. All damage or other problems must be noted in writing on the bill of lading before signing. Beware of allowing Delivery Carrier to Write "Subject To Inspection" this will not hold up in the claims process. Be specific about each item and document the damage on the delivery receipt. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify MALLERY HALL within 48 hours of the delivery of any damage. Refunds/returns relating to damage will only be issued/accepted as a result of our inability to repair/order/reorder an item. Please note the claim or repair process can take up to 45-60 days. Damaged items and packaging must be kept until the claims process is completed or you are given permission to discard them. Mallery Hall will not be responsible for unpaid claims due to customer disposal of said items. Mallery Hall will not be responsible for claims not paid due to poor documentation of damages on delivery.
Damages During Home Delivery
Mallery Hall or its affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries. Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. Mallery Hall requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of Mallery Hall. If damages occur caused by the 3rd party delivery company, Mallery Hall, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability. We use reputable shippers and have good communication with them to avoid this practice. Please Note: When ordering large custom library walls. Movers may bring these items into your home but are not responsible for installation. If you require assistance in installing your items we are happy to give referrals. we greatly suggest that bookcases are installed correctly by professionals and secured to your wall.
Returns & Refund Policy
You must contact us for authorization prior to returning any piece. We do not accept returns on our Custom & Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non-custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. Refunds will be completed within 20-40 days depending on claim or shipping situation, and returned items are received back in our warehouse. You must contact us for authorization prior to returning any piece. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. Customer is to inspect all custom items upon arrival before signing off on the proof of delivery.
Mallery Hall will not be held liable for items accepted by the customer at the time of delivery. No refunds or pickups will be made after custom items are delivered and accepted. No refunds will be issued on items refused or returned due to customers not confirming sizes and items not fitting in their homes or because of freight damage. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to the customer for claim processing.
If furniture items have minor repairable manufacturer or shipping damages, Mallery Hall reserves the right to repair any damaged items. We use “Guardsmen” furniture medics to offer the best repairs in the industry. Non Custom Large furniture items may not be returned, so please be sure before you purchase that you are purchasing what you desire. Additionally, you will be responsible for all legal fees, costs, and expenses incurred by Mallery Hall in connection with this transaction. You agree that venue and jurisdiction for resolution of any dispute shall be Union County, Georgia.