Custom and Back Order Policy

You must contact us for authorization prior to returning any piece. There will be a restocking fee of 20% on all returned items that were already shipped and have left our warehouse. We do not accept returns on our Custom Items, Reduced Items & Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. Refunds will be completed within 20-40 days depending on claim or shipping situation, and returned items are received back in our warehouse. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. Customer is to inspect all custom items upon arrival before signing off on the proof of delivery. Mallery Hall LLC will not be held liable for items accepted by the customer at the time of delivery. No refunds or pickups will be made after custom items are delivered and accepted. No refunds will be issued on items returned due to customers not confirming sizes, or because of freight damage. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to the customer for claim processing. If furniture items have minor repairable manufacturer or shipping damages, but are refused after shipment by the customer, customer will encounter restocking and shipping fees. Non Custom Large furniture items may be returned only if damaged, and the damages were documented, so please be sure before you purchase that you are purchasing what you desire. Additionally, you will be responsible for all legal fees, costs, and expenses incurred by Mallery Hall in connection with this transaction. You agree that venue and jurisdiction for resolution of any dispute shall be Walton County, Georgia.

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