Custom and Back order Policy
Although we try to keep every product in stock, frequently some items will be back ordered. Custom ordered items are considered back ordered due to production, for 8 – 20 weeks depending on the vendor. Sometimes delays may occur that extends the delivery time over 20 weeks. Rarely this is the case, but please be patient, as these are custom items and some of our items are manufactured overseas, require hand turning and carving and other special circumstances in finishing. Refunds are not issued on custom pieces. We require half down on all custom orders paid by check, money order, bank wire or Venmo. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full. We require that the final transaction be completed and the final balance paid within 10 days of notification or storage fees will apply. Please see our return and cancellation policy for other questions on custom orders.