MALLERY HALL guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, and come in original packaging from our vendors, or packaged by our custom shops. Some items are “blanket wrapped”. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. Mallery Hall will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery. It is very important to inspect your items upon delivery which takes time and energy to do it properly before signing your proof of delivery document from the driver. If any damages are found after signing the POD, it’s hard to get insurance claims paid on covered items due to poor documentation. The POD is a legal document, and if signed free and clear with no damages documented, it puts your insurance coverage on low priority if you find damages later.
If a manufacturer defect is found, Mallery Hall requires written notification within 48hrs. We will make every attempt to submit the necessary information to the manufacturer for you to receive a repair, or replacement according to the manufacturer’s recommendation and warranty. MALLERY HALL will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. MALLERY HALL reserves the right to repair any defects or damages.
Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying MALLERY HALL within 48 hours. Please call us at 1-404-474-4331 or email email@example.com. Please inspect your delivery promptly and carefully. All damage or other problems must be noted in writing on the bill of lading before signing. Beware of allowing Delivery Carrier to Write "Subject To Inspection" this will not hold up in the claims process. Be specific about each item and document the damage on the delivery receipt. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify MALLERY HALL within 48 hours of the delivery of any damage. Refunds/returns relating to damage will only be issued/accepted as a result of our inability to repair/order/reorder an item. Please note the claim or repair process can take up to 45-60 days. Damaged items and packaging must be kept until the claims process is completed or you are given permission to discard them. Mallery Hall will not be responsible for unpaid claims due to customer disposal of said items. Mallery Hall will not be responsible for claims not paid due to poor documentation of damages on delivery.
Damages During Home Delivery
Mallery Hall or its affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries. Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. Mallery Hall requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of Mallery Hall. If damages occur caused by the 3rd party delivery company, Mallery Hall, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability. We use reputable shippers and have good communication with them to avoid this practice.