Damage Policy

MALLERY HALL LLC guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, and come in original packaging from our vendors. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. Mallery Hall LLC will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery.

  1. Manufacturer Defect
    If a manufacturer defect is found, Mallery Hall LLC requires written notification within 48hrs. We will make every attempt to submit the necessary information to the manufacturer for you to receive a repair, or replacement according to the manufacturer’s recommendation and warranty. MALLERY HALL LLC will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. MALLERY HALL LLC reserves the right to repair any defects or damages.
  2. Shipping Damages

Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying MALLERY HALL LLC within 48 hours. Please call us at 877-205-0381 or email sales@malleryhall.com. Please inspect your delivery promptly and carefully. All damage or other problems must be noted in writing on the bill of lading before signing. Beware of allowing Delivery Carrier to Write "Subject To Inspection" this will not hold up in the claims process. Be specific about each item and document the damage on the delivery receipt. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify MALLERY HALL LLC within 48 hours of the delivery of any damage. Refunds/returns, or replacing and item relating to damage will only be issued/accepted as a result of our inability to repair an item to like new condition.  Please note the claim or repair process can take up to 45-60 days. Damaged items must be kept until the claims process is completed. Mallery Hall LLC will not be responsible for unpaid claims due to customer disposal of said items. Mallery Hall LLC will not be responsible for claims not paid due to poor documentation of damages on delivery. No Refunds or Replacements will be issued if customers do not follow said Policies that they have agreed to.

  1. Damages During Home Delivery
    Mallery Hall LLC or its affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries. Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. Mallery Hall requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of Mallery Hall, LLC. If damages occur caused by the 3rd party delivery company, Mallery Hall, LLC, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability. Also any damages have to be noted on the proof of delivery at the time of delivery. If no damages are documented on the POD, and damages are reported later, Mallery Hall cannot be responsible for these damages.
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