Returns & Refund Policy
You must contact us for authorization prior to returning any piece. We do not accept returns on our Custom & Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non-custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. Refunds will be completed within 20-40 days depending on claim or shipping situation, and returned items are received back in our warehouse. You must contact us for authorization prior to returning any piece. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. Customer is to inspect all custom items upon arrival before signing off on the proof of delivery.
Mallery Hall will not be held liable for items accepted by the customer at the time of delivery. No refunds or pickups will be made after custom items are delivered and accepted. No refunds will be issued on items refused or returned due to customers not confirming sizes and items not fitting in their homes or because of freight damage. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to the customer for claim processing.
If furniture items have minor repairable manufacturer or shipping damages, Mallery Hall reserves the right to repair any damaged items. We use “Guardsmen” furniture medics to offer the best repairs in the industry. Non Custom Large furniture items may not be returned, so please be sure before you purchase that you are purchasing what you desire. Additionally, you will be responsible for all legal fees, costs, and expenses incurred by Mallery Hall in connection with this transaction. You agree that venue and jurisdiction for resolution of any dispute shall be Union County, Georgia.