Shipping & Handling Policies
Shipping and delivery days are Monday - Friday with the exception of applicable holidays. We receive great shipping rates and we try to pass these savings on to you. Shipping Surcharges will apply to Northern and Northwestern states, complicated deliveries, or other circumstances and freight can be quoted. Insurance is included to replace any damaged pieces that have proper documentation. Please notify us before sending payment for stock questions and with your zip-code to receive accurate freight quotes. Please note that is you are ordering three or more pieces that carry a freight surcharge we can make an allowance to reduce the freight surcharge as long as all pieces are going to the same destination. Currently we ship only to locations in the Continental United States. For shipping outside the US, please inquire. International rates apply.
Your purchased items are insured and on our freight van-lines for delivery. You will receive an Advanced Shipment Notification once your items ship. Please wait a few days for the system to update before calling customer service. You will be contacted by the delivery provider for delivery appointment. Mallery Hall will not be held responsible for storage or re delivery fees if you refuse your item for any reason. We require payment of all such fees before items can be redelivered.
Mallery Hall and its affiliates are not liable for any furniture damages when customer uses their own contracted Freight Carrier. All items are inspected prior to leaving manufacturers and are in excellent and new condition. It is customer’s responsibility to track freight, insure condition of freight, and filing any necessary claims.